ServiceNow Quality Assurance Specialist

5 days ago

India beBeeQuality Assurance Full time ₹ 30,00,000 - ₹ 45,00,000
Job Opportunity

We are seeking a highly skilled ServiceNow QA Specialist to join our team. As a key member of our organization, you will play a crucial role in ensuring the quality and reliability of our ServiceNow applications.

This position involves all phases of the software development lifecycle, including design, development, documentation, testing, deployment, and maintenance of ServiceNow projects. You will focus on validating the stability, functionality, and performance of ServiceNow applications and customizations.

Key Responsibilities:
  • Test Planning and Execution: Develop, execute, and maintain comprehensive test plans and test cases for ServiceNow applications and modules, focusing on ITSM, ITOM, CMDB, and other integrations.
  • End-to-End Testing: Conduct thorough end-to-end testing, including functional, regression, integration, and user acceptance testing (UAT).
  • Automated Testing: Use the ServiceNow Automated Test Framework (ATF) to develop and maintain automated test cases, optimizing for continuous deployment cycles.
  • Collaboration and Communication: Collaborate with developers and business analysts to understand project requirements, workflows, and potential testing challenges.
  • Bug Identification and Resolution: Identify, document, and prioritize bugs, issues, and areas of improvement; work closely with developers and stakeholders to resolve them.
  • Test Management: Manage and track test activities, maintaining a high standard of quality across sprints.
  • Progress Updates: Provide regular updates on testing progress, results, and risks to project managers and other team members.
Requirements:
  • Education: Bachelor's degree in computer science, Information Systems, or a related field.
  • Experience: 3+ years of experience in QA/testing roles, with a minimum of 2 years focused on ServiceNow ITOM.
  • ServiceNow Knowledge: Strong working knowledge of ServiceNow modules, including ITSM, ITOM, and CMDB.
  • Testing Expertise: Proficiency with manual testing and experience in creating automated tests in the ServiceNow Automated Test Framework (ATF).
  • Certifications: ServiceNow Certified System Administrator (CSA) or additional ServiceNow certifications.
  • ITIL/ITSM Experience: Experience in ITIL or ITSM practices, with a focus on testing within ITIL-aligned organizations.

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