Application Support Professional

6 days ago

Bengaluru, Karnataka, India beBeeEnterprise Full time ₹ 18,00,000 - ₹ 25,00,000
Enterprise Application Support Role

Job Overview:

This position involves delivering comprehensive application support, resolving incidents, fulfilling service requests, and managing problems for enterprise applications.

 

Key Responsibilities:

  • Application Support:
    • Deliver L1.5 and L2 support for enterprise applications, including Blackline, ARMS, DPS, DocuSign, MK Denial, OneTrust - Privacy Impact Assessment, and Esker.
    • Perform application administration and manage user access controls.
    • Provide on-call support for P1/P2 incidents to ensure application availability.
  • Incident Management:
    • Classify and record incidents based on criticality and urgency using the approved priority matrix.
    • Take actions to minimize incident impact and restore normal operations.
    • Perform detailed investigation and diagnosis, updating tickets accordingly.
    • Maintain logs and historical references in the Ticket Management Tool to aid future resolutions.
  • Service Request Management:
    • Analyze and resolve service requests within SLA timelines.
    • Transfer service request tickets to appropriate support groups as per escalation procedures.
    • Update service request status and communicate resolution.
  • Problem Management:
    • Identify and investigate recurring or critical issues via ticket pattern analysis.
    • Conduct Root Cause Analysis and document solutions.
    • Implement permanent solutions in collaboration with required teams.
  • Monitoring & Reporting:
    • Regular job monitoring and health checks for SERVFS, CRM, and DataHub.

 

Required Skills & Qualifications:

  • 3 to 10 years of experience in IT Application Support.
  • Experience with ticketing tools (e.g., ServiceNow, Remedy).
  • Strong analytical and troubleshooting skills.
  • Good communication and stakeholder management.
  • Familiarity with ITIL practices (especially Incident, Request, and Problem Management).

 

Professional Development:

Candidates will have opportunities to develop their skills and knowledge in the field of IT Application Support.

 

Benefits:

The role offers a competitive salary, excellent benefits package, and opportunities for career growth and development.

  • ERP Applications Support Analyst

    5 days ago

    Bengaluru, Karnataka, India Bose Professional Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    Company Overview: Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. As we continue to expand our team, we are seeking an ERP Applications Support Analyst to join us...

  • Application Support Professional

    18 hours ago

    Bengaluru, Karnataka, India beBeeSupport Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Job Title: Application Support ProfessionalWe are seeking a highly skilled Application Support professional to provide installation, development, and administration support for Oracle Hyperion Planning and Essbase applications.The ideal candidate will have 5+ years of hands-on experience in Installation, Development, and Administration of Oracle Hyperion...

  • High-Level Application Support Professional

    2 days ago

    Bengaluru, Karnataka, India beBeeApplication Full time ₹ 17,50,000 - ₹ 25,40,000

    Senior Application Support SpecialistWe are seeking an experienced professional to provide high-level application support and troubleshooting services.About the Role:The ideal candidate will have a strong background in software application support and possess excellent analytical and problem-solving skills to resolve complex issues. They should also have...

  • Application Support

    4 weeks ago

    Bengaluru, Karnataka, India Persistent Systems Full time

    About Position: We are conducting an in-person hiring drive for the position Application Support in Bengaluru on 2nd August 2025. Interview Location is mentioned below:Bengaluru: 5th Floor, Block 9, Pritech Park - SEZ, Behind RMZ Ecospace, Survey Nos. 51 to 64/4 & 66/1, Belandur Village, Varthur, Hobli, Bengaluru, Karnataka 560103 We are seeking an...

  • Senior Application Support Professional

    5 days ago

    Bengaluru, Karnataka, India beBeeAnalyst Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Title">Application Support Analyst Role Description">We are part of an engineering group responsible for providing application support with an engineering mindset. Our team provides end-to-end follow-the-sun support services for applications and platforms within the engineering community, including SDLC tools and applications.We seek a highly motivated...

  • Java Application Technical Support Professional

    11 hours ago

    Bengaluru, Karnataka, India beBeeJob Full time ₹ 15,00,000 - ₹ 25,00,000

    Java Support SpecialistWe are seeking a seasoned Java professional to join our team in India. The ideal candidate will have a solid background in Java development and support, with the ability to troubleshoot and resolve issues efficiently.Key Responsibilities:Provide technical assistance for Java applications and systems.Troubleshoot and resolve...

  • Application Support Specialist

    6 days ago

    Bengaluru, Karnataka, India Talent Worx Full time US$ 90,000 - US$ 1,20,000 per year

    Application Support SpecialistAs an integral part of our IT team at Talent Worx, the Application Support Specialist will provide outstanding support and troubleshooting for our software applications. The ideal candidate will have a strong tech background and a passion for delivering exceptional user experiences to ensure smooth operations across the...

  • Application Software Support Professional

    6 days ago

    Bengaluru, Karnataka, India beBeeSoftware Full time ₹ 25,00,000 - ₹ 35,00,000

    Job Overview:The smooth operation of software applications, jobs, and systems in a production environment is crucial for our organization.This role is vital for ensuring the operational integrity of software applications, jobs, and systems, minimizing downtime, and addressing any issues promptly to avoid disruptions to business operations.Key...

  • It Application Support

    2 weeks ago

    Bengaluru, Karnataka, India Siemens Full time

    Hello Talented Techie We provide support in Project Services and Transformation Digital Solutions and Delivery Management We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization We make optimal use of the possibilities of new technologies such as Business Process...

  • Application Support

    3 days ago

    Bengaluru, Karnataka, India Aarushi Infotech Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job Role: SMEKey ResponsibilitiesApplication Operations & ManagementStudy and perform capacity planning to ensure adequate capacity is available in applications across all environments (Replica and Prod) as per current and future projections.Analyze volumetrics, traffic, and routing patterns, and perform business KPI trending to identify abnormal deviations...