
Vacation Rental Reservation Specialist
1 week ago
Seeking a seasoned Reservation Professional to provide exceptional customer service and manage reservations for a leading short-term vacation rental company.
The ideal candidate will have excellent communication skills, proficiency in property management systems, and a proactive approach to problem-solving.
Responsibilities include:
- Processing refund requests and resolving billing discrepancies
- Addressing guest inquiries and concerns with empathy and professionalism
- Offering recommendations for local attractions and activities to enhance guest experiences
- Supervising and mentoring a team of reservation agents
- Analyzing data to identify opportunities for improving reservation processes
Key Competencies:
- Strong communication skills with a customer-first mindset
- Proficiency in property management systems (PMS) and reservation software
- Excellent organizational, multitasking, and leadership abilities
Requirements:
- Excellent communication skills
- Proficiency in Microsoft Office programs
- Ability to learn and adapt to new software and tools
Experience:
- Prior experience in hotels, vacation rentals, sales, or customer service is preferred
- Experience working with sales or reservations teams is a bonus
Benefits:
- Remote work location: India
- Night shift (US timings)
- Competitive salary range: ₹4,00,000 to ₹8,00,000 per year
- No educational requirements
Please note that the job description is subject to change at any time.
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