
Sales and Closing Operations Leader
3 days ago
As a Team Lead, you will oversee a team of Closing Managers. Your daily objectives will be to set targets, monitor progress, and enhance sales effectiveness through coaching and assessments.
- Establish rapport with prospects, address objections, and present offerings with precision and emotional intelligence.
- Maintain in-depth knowledge of project pricing, unit availability, promotional offers, buyer concerns, and negotiation strategies.
- Ensure adherence to SOPs throughout the prospect journey, from welcome interactions to structured tours, documentation updates, CRM management, and closure workflows.
- Promote upsell opportunities aligned with buyer profiles, including higher floors, premium views, clubhouse upgrades, or add-on parking.
- Conduct daily meetings with Closing Managers to assign priority leads, follow-up actions, and resolve issues.
- Monitor walk-ins, review discussions, personally guide high-value buyers, and strategically assign Closing Managers.
- Postgraduate degree (MBA) or equivalent qualification.
- 8-10 years of front-end sales experience; prior real estate exposure preferred.
- Effective people management skills with a hands-on leadership approach.
- High confidence, emotional intelligence, and clear communication.
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