Fraud Detection and Surveillance Manager I
1 week ago
BNY Mellon is seeking a dedicated professional to join our team as a Fraud Detection and Surveillance Manager I. As a key member of our Middle Office team, you will be responsible for managing a small team of Fraud Detection / Surveillance Clerks and Work Leads, ensuring the detection and monitoring of low-risk fraud. Your expertise will help us maintain a seamless client experience and drive business objectives forward.
Key Responsibilities:
- Manage a team of Fraud Detection / Surveillance Clerks and Work Leads, focusing on low-risk fraud detection and monitoring.
- Collaborate with Relationship Management and Client Service Delivery functions to ensure a seamless client experience.
- Track and report on team metrics, results, and coach assigned staff on improving execution and achieving goals.
- Identify spending patterns and interact with clients to manage regulations established for cards.
- Proactively call on accounts to ensure continued client satisfaction and identify potential service improvements and growth opportunities.
- Serve as an escalation point for critical service issues or roadblocks, guiding issues through to resolution.
- Keep abreast of all unusual requests/transactions/issues and ensure proper escalation where appropriate.
- Recruit, direct, motivate, and develop staff, maximizing their individual contribution, growth, and ability to function effectively within the team.
Requirements:
- Bachelor's degree or equivalent combination of education and experience required.
- + years of total work experience with at least - years in management preferred.
- Experience in financial services preferred.
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Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full timeJob Title: Vice President, Fraud Detection/Surveillance Manager IAbout the Role:We are seeking a highly skilled and experienced professional to join our Middle Office team as a Vice President, Fraud Detection/Surveillance Manager I. This role is responsible for managing a small team of Fraud Detection/Surveillance Clerks and Work Leads, responsible for...
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Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full timeAbout the RoleBNY Mellon is seeking a highly skilled and experienced professional to join our Middle Office team as a Vice President, Fraud Detection/Surveillance Manager I. This role is located in Pune/Chennai and is a hybrid position.Key ResponsibilitiesManage a small team of Fraud Detection/Surveillance Clerks and Work Leads responsible for monitoring,...
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