
Fraud Operations Specialist
7 days ago
The Fraud Operations Analyst plays a crucial role in ensuring the effective management of fraud risk policy and controls to minimize the impact of fraud incidents and prevent losses. This role requires close collaboration with the Fraud Operations team to achieve this objective.
Key Responsibilities:- Conduct short and long-term forecasting analysis and standardized fraud analysis to identify potential risks and trends.
- Make informed decisions based on established guidelines and risk/reward balance methodology.
- Develop and maintain a deep understanding of business/industry standards and practices to stay ahead of emerging threats.
- Collaborate with team members to ensure seamless communication and coordination in achieving team objectives.
- Identify inconsistencies in data or results and provide clear, concise explanations to stakeholders.
- Directly impact the business through the quality of tasks and services provided.
- Assess risk effectively when making business decisions, prioritizing the firm's reputation and safeguarding Citigroup, its clients, and assets by adhering to applicable laws, rules, and regulations.
- Relevant experience in a related role, preferably in fraud investigation and claims processing.
- Knowledge and experience in trend analysis and alerts in early fraud detection.
- Extensive knowledge of the Bank's Transactional Processing platforms.
- Proficiency in Microsoft Office and Access.
- Excellent written and verbal communication skills.
- Able to remain unbiased in a diverse working environment.
- Bachelor's degree/University degree or equivalent experience.
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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