Technical Product Support Specialist

1 week ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 2,50,000 - ₹ 7,50,000
Product Support Analyst

This is a pivotal role within our support team, focused on delivering exceptional customer experiences through technical assistance and issue resolution.

  • Responsibilities:
  • • Provide direct telephone and remote support to customers, troubleshooting and resolving product-related issues efficiently.
  • • Assign priorities to customer issues and route cases to the appropriate resource area when unable to resolve incidents assigned to oneself.
  • • Document customer contact activity and maintain accurate data on our support portal.

Requirements:

  • Qualifications:
  • • Bachelor's degree in hospitality management or a Postgraduate degree in Travel and Hospitality.
  • • Engineering graduates (B.Tech/BE in any stream), Bachelor of Science, or Computer Applications graduates.
  • • Fresh graduates or those with up to 2 years of experience may apply.
  • • Excellent command of the English language with minimal influence from mother tongue or regional language nuances.
  • • Strong verbal and written communication skills, essential for interacting with our global customers and analysts.
  • • Demonstrated critical thinking and problem-solving abilities.
  • • Proven teamwork skills and a collaborative attitude.

Preferred Qualifications:

  • Skills & Competencies:
  • • Ability to apply product, technical, and functional knowledge to arrive at effective and quick solutions.
  • • Customer-oriented mindset with keen attention to detail.
  • • Capability to adapt to different working styles in a team environment.
  • • Passionate about individual, team, and organizational success.
  • • Ability to build and maintain smooth working relationships across departments.
  • • Adaptability to new technology and awareness of industry best practices.

Role Overview:

This role offers an exciting opportunity to work with a talented team, driving customer satisfaction and loyalty through efficient support services. If you are a motivated and skilled professional with a passion for delivering excellent customer experiences, we encourage you to apply.

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