Customer Service Experience Lead

2 weeks ago

Mumbai Mumbai City Navi Mumbai, India beBeeService Full time US$ 60,000 - US$ 1,20,000
Customer Service Team Leader

As a Customer Service Team Leader, you will be responsible for developing and delivering service levels that provide the customer with an exceptional experience. This role requires you to stimulate customer retention and generate additional opportunities.

The key responsibilities of this position include:

  • Performance Improvement: Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency.
  • Team Coordination: Co-ordinate the activities of the Customer Service team; provide support and advice to team members.
  • Performance Monitoring: Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers.
  • Customer Feedback: Evaluate customer feedback and identify ways to maximize customer satisfaction.
  • Documentation: Ensure that standard operating procedures are documented and maintained.
  • Reporting: Produce written reports when required to do so.

This is a challenging role that requires strong leadership skills and the ability to work effectively in a team environment.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Qualifications:

  • Strong leadership and communication skills
  • Ability to motivate and develop team members
  • Experience in customer service or a related field
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a fast-paced environment

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career advancement
  • Collaborative and dynamic work environment

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