
Service Delivery Specialist
2 days ago
We are seeking a highly skilled Service Delivery Specialist to join our team.
The successful candidate will be responsible for coordinating specific activities, including Critical Incident Management and Project delivery. This will involve scheduling and running CAB meetings, document management, and Project level critical data tracking.
- Coordinate CAB meetings and publish reports to senior stakeholders.
- Prepare for CAB meetings and ensure the right levels of review and approval.
- Publish reports on changes planned as well as changes completed along with status.
The Service Delivery Specialist will also be available on call to support Critical Incidents in the capacity of Critical Incident Manager.
Schedule the bridge and send invite to all agreed stakeholders in the event of a critical incident.
- Collect all relevant details of the incident on the bridge.
- Follow up regularly to ensure traction from the relevant teams to lead to a quick resolution.
- Publish reports to Customer's senior stakeholders regularly on the status and next steps until stability is verified.
Conduct PIR meetings and track action items to closure. Support in problem management by chasing the right teams to ensure root cause identification for all P1 and P2 incidents.
Conduct regular audits on Service Now and Documentation Repository to ensure adherence to agreed processes.
Support in gathering SLAs and publishing the reports weekly.
What You Bring:
Bachelor's degree (preferably Engineering)
Excellent communication and interpersonal skills
Understanding of the Retail domain and terminologies
High-level understanding of the overall system architecture like the function of different components
Sharp problem-solving and critical-thinking skills
Familiarity with Service Delivery tools like Service Now
Strong knowledge of Advanced Excel features is a plus
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