Higher Education Liaison

2 weeks ago

Gulbarga, Karnataka, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,00,000
Student Support Specialist

As a key member of our student-facing team, you will play a vital role in ensuring the smooth academic journey of our students. This is an exciting opportunity to work with a dynamic group of individuals who share your passion for education.

Key Responsibilities:
  • Serve as the first point of contact for newly enrolled students, guiding them through campus resources, policies, and academic expectations.
  • Maintain accurate and up-to-date student records in our Student Information System (SIS), including enrolment status, grades, and personal information.
  • Handle semester-wise student fee collection and issue receipts according to institutional guidelines.
  • Provide timely assistance to students via email, phone, and chat, adhering to defined Service Level Agreements (SLAs).
  • Communicate essential information such as future semester payment deadlines, policy updates, and key events through various channels.
  • Educate students on financial aid options, scholarships, grants, and associated application processes and deadlines.
  • Help students navigate non-technical issues during course registration and resolve enrolment-related errors.
  • Share updates about alumni events, guest lectures, webinars, and networking opportunities to foster engagement and learning.
  • Generate customized reports and compile data for internal use or regulatory compliance.
Ideal Candidate Profile:
  • 1–3 years of experience in student support, operations, or a customer-facing role.
  • Familiarity with online education platforms, CRM systems, data analytics tools, and helpdesk software.
  • Strong written and verbal communication skills with a student-centric approach.
  • Proficient in MS Office and comfortable working with data.
  • Ability to collaborate with cross-functional teams in a fast-paced, evolving environment.
  • Strong organizational and multitasking abilities to manage priorities and deadlines effectively.
  • Analytical thinker with a problem-solving attitude and data-driven decision-making approach.
  • Understanding of the student lifecycle and ability to support learners at each stage of their academic journey.
  • Passionate about education and committed to student success.
  • Tech-savvy and updated on tools and trends in educational operations.

Our institution is revolutionizing higher education by providing cutting-edge AI education accessible to students globally through innovative online learning experiences.

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