
Senior Project Coordinator
21 hours ago
Job Description:
As a seasoned project coordinator, you will be responsible for leading a team of operations professionals and ensuring customer satisfaction. You will collaborate with design and production teams to ensure timely completion of projects and manage internal stakeholders such as finance, vendor, and installer teams to meet customer commitments.
- Own the customer experience from project booking to handover, serving as the highest point of escalation for customer issues.
- Continuously coordinate with cross-functional teams to resolve issues quickly and empower your team members to address problems effectively.
- Be a people manager, empowering existing team members and hiring top talent to strengthen your regional team.
- Ensure team adherence to defined processes and standards for standardized customer experiences.
- Responsible for customer move-in timeline adherence, overall CSAT score, and rapid resolution of customer escalations.
Required Skills and Qualifications:
NIT/BITS/IIT/MBA from IIM/Tier 1 B-schools is preferred.
7-12 years of work experience in startups or operations in similar industries.
People management skills with direct team reporting experience required.
Strong attention to detail and excellent written and oral communication skills.
Structured thought process and strong analytical ability.
Ability to thrive in a fast-paced startup environment.
Manage strategic alliances/business partnerships through builders, architects, and interior consultants to achieve maximum project reach.
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