Senior Project Coordinator

1 day ago

Cochin, Kerala, India beBeeServiceManagement Full time ₹ 12,00,000 - ₹ 20,00,000
Service Management Role

This position involves providing key support for service governance and ensuring the successful delivery of projects.

  • Coordinate critical activities such as Critical Incident Management, PIR, and closure.
  • Schedule and run CAB meetings, publish reports, and manage documents.
  • Track and report project-level critical data.
  • Prepare for and conduct CAB meetings with senior customer stakeholders.
  • Be available on-call to support Critical Incidents as a Critical Incident Manager.
  • Schedule bridges, collect incident details, and track resolution progress.
  • Conduct PIR meetings and track action items to closure.
  • Support Problem Management by identifying root causes for P1 and P2 incidents.
  • Conduct audits on Service Now and Documentation Repository to ensure process adherence.
Key Requirements:
  • Bachelor's degree (preferably Engineering).
  • Excellent communication and interpersonal skills.
  • Understanding of the Retail domain and terminologies.
  • High-level understanding of overall system architecture.
  • Familiarity with Service Delivery tools like Service Now.
  • Strong knowledge of Advanced Excel features (a plus).

We are seeking a highly skilled individual to take up this role.

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