
Dining Experience Manager
5 days ago
**Job Description:**
">- The Restaurant Manager is responsible for delivering exceptional dining experiences to guests.
The ideal candidate will possess strong leadership skills, a passion for excellent customer service and the ability to motivate and lead the team.
">Key Responsibilities:
">- ">
- Greet and seat guests, providing them with menus and special promotions.">
- Answer questions about menu items, ingredients and preparation methods.">
- Taking food and beverage orders accurately and efficiently.">
- Anticipate guest needs and respond to special requests or concerns promptly and professionally.">
- Maintain a high standard of service to ensure guest satisfaction.">
Team Leadership:
">- ">
- Supervise and train junior staff, including waiters and food runners.">
- Delegate tasks and manage workflow to ensure smooth and timely service.">
- Motivate and lead the team to maintain a positive and professional work environment.">
Operational Duties:
">- ">
- Oversight of the cleanliness and organization of the dining area and service stations.">
- Ensuring all food safety and hygiene standards are strictly followed.">
- Handling cash and credit card transactions accurately.">
- Assisting with opening and closing procedures, including setting up and breaking down the dining area.">
Communication:
">- ">
- Acting as a liaison between the front-of-house and back-of-house teams.">
- Communicating guest feedback, issues and special requests to the kitchen and management.">
Qualifications:
">- ">
- Proven experience as a Restaurant Captain, Head Waiter or similar role.">
- Strong knowledge of food and beverage, including menu pairing and wine selection.">
- Excellent leadership, communication and interpersonal skills.">
- Ability to work in a fast-paced environment and handle pressure gracefully.">
- A professional and polished appearance with a strong work ethic.">
- Knowledge of POS systems is a plus.">
Benefits:
">- ">
- Food provided.">
- Health insurance.">
- Provident Fund.">
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