Leadership Team Director

6 days ago

Mumbai, Maharashtra, India beBeePortfolio Full time ₹ 1,50,00,000 - ₹ 1,65,00,000
Job Title

National Collection Head

About the Role

The National Collection Head will lead field recovery efforts, focusing on early-stage delinquencies in unsecured loan products. This strategic leadership role requires operational expertise and experience in managing large unsecured portfolios.

  • Collection Strategy & Execution

Develop and execute field recovery strategies for early-stage overdue accounts. Minimize roll forward rates through region-wise planning and robust execution. Align field recovery plans with broader organizational goals and contact center efforts.

  • Field Operations Management

Lead and oversee field collection teams across multiple states. Create region-specific action plans based on demographic insights and delinquency patterns. Track performance through KPIs to ensure timely and efficient recoveries.

  • Team Leadership

Manage and guide regional and zonal collection heads across geographies. Foster a culture of ownership, accountability, and ethical recovery practices. Drive continuous training and team development to enhance capability.

  • Process Optimization

Strengthen coordination between field and contact center teams for better conversion. Implement process improvements using tech-enabled collection tools and dashboards. Ensure SOPs are followed uniformly across all regional operations.

  • Customer Relationship Management

Encourage a respectful, solution-oriented approach in all customer interactions. Empower teams to offer structured repayment solutions for customers in hardship. Monitor field conduct and maintain customer experience standards.

  • Compliance & Risk Management

Ensure end-to-end compliance with industry norms and internal audit standards. Establish controls to prevent unethical practices and ensure grievance redressal. Work closely with compliance and legal for escalated recovery actions.

  • Stakeholder Engagement

Liaise with internal teams – Credit, Risk, Product, and Legal – for portfolio support and strategy. Provide regular performance updates to leadership, along with insights on risk pockets and recovery trends.

Requirements

Applicants must have:

  • A Bachelor's degree in Finance, Business Administration, or related field (MBA preferred)
  • Minimum 15 years of experience in collections, with a strong focus on field recovery for unsecured loans
  • At least 7 years in a leadership role managing early bucket delinquency collections
  • Must have handled collections across at least 3 states with proven experience in regional operations
Our Culture

We strive to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. We are an equal opportunities employer and our role profiles are subject to change in line with business needs.

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