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Business Operations Director

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Operations Lead Position

This role is responsible for designing and institutionalizing Leader Standard Work (LSW) frameworks across key functions.

  • Lead the development and ongoing management of Yearly Goal Trees to ensure strategic alignment and focus on operational excellence.
  • Coordinate Monthly Business Reviews (MBRs) ensuring accuracy, relevance, and follow-through of action items to drive business outcomes.
  • Prepare and present executive-level reports and dashboards to senior leadership on key metrics and performance indicators.
  • Collaborate with cross-functional teams to ensure alignment with strategic goals and KPIs, fostering a culture of continuous improvement.
  • Manage internal communications including Townhalls, Leadership messages, and updates to keep stakeholders informed.
  • Identify and implement process improvements opportunities in business operations, driving efficiency and effectiveness.
  • Track and report key metrics related to operational excellence and engagement to inform strategic decision-making.
  • Requirements include an MBA from a reputable institution with a specialization in Operations, Strategy, or General Management, along with 7-8 years of experience in business operations or program management.
  • Familiarity with tools like Power BI or other dashboarding solutions is also required.