Senior Technical Support Manager

3 days ago


Tiruppur, Tamil Nadu, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000

Technical Support Leadership Opportunity

We are seeking a skilled professional to lead our technical support team. The ideal candidate will have experience in providing exceptional customer service, analyzing data, and implementing process improvements.


Responsibilities:

  • Provide timely and effective technical support to customers via various communication channels.
  • Identify and resolve complex customer issues, ensuring high levels of satisfaction and loyalty.
  • Analyze data to identify trends and areas for improvement, making recommendations to senior leadership.
  • Develop and implement process improvements to enhance customer experience and reduce resolution times.


Requirements:

  • 5+ years of experience in SaaS technical support, customer operations, or similar roles.
  • Intermediate understanding of technical systems, APIs, and SQL.
  • Experience working with support ticketing systems such as Jira Service Desk.
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment.


Preferred Skills:

  • Advanced Excel skills with intermediate to advanced proficiency in SQL.
  • Strong analytical and problem-solving skills with a passion for process improvement.
  • Excellent written and verbal communication skills with the ability to convey technical concepts clearly.


The successful candidate will possess excellent interpersonal and leadership skills, with the ability to motivate and guide a team towards achieving common goals.



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