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New Age CX Practice Lead
3 weeks ago
Practice Lead for New Age CX Solutions
Job Description:We are seeking a seasoned professional to lead our New Age CX solutions. As Practice Lead, you will be responsible for driving business growth by delivering innovative and effective CX strategies to our clients.
Key Responsibilities:- Create compelling proposals and solutions that meet our clients' needs and expectations.
- Build strong relationships with key stakeholders, including clients, internal teams, and external partners.
- Develop and execute account plans that identify opportunities for growth and expansion in the CX space.
- Stay up-to-date with industry trends and emerging technologies to ensure we remain competitive and ahead of the curve.
- Lead client presentations and negotiations to win deals and drive revenue growth.
- 15+ years of experience in CX leadership roles, with a proven track record of driving business growth and delivering results.
- 3+ years of experience working with multiple new age customers in CX, with a deep understanding of their needs and pain points.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, internal teams, and external partners.
- Strong analytical and problem-solving skills, with the ability to develop and execute effective CX strategies.
- Competitive salary and bonus structure.
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for career growth and development, including training and mentorship programs.
As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who are passionate about delivering exceptional CX solutions. You will also have access to ongoing training and development opportunities, as well as a comprehensive benefits package.
