Home Service Delivery Lead

3 days ago

Varanasi, Uttar Pradesh, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,50,00,000
Urban Company: Delivering Home Services

About Our Platform

  • Overview:

We offer a technology platform for customers to book various services at home. These services include beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, and more.

To deliver a high-quality service experience, we work closely with hand-picked service partners. We provide them with technology, training, products, tools, financing, insurance, and branding to help them succeed.

Key Principles:

  • Customer Focus: Build a platform offering unique and delightful services
  • Partner Enablement: Empower service partners to improve their earnings and overall well-being
  • Technological Innovation: Bring innovation and technology to an age-old industry

Job Responsibilities:

  • Ensure operational excellence for cities - select and train new partners and enhance current partners' quality
  • Lead key growth tracks: projects improving quality and service excellence, and projects focusing on offerings and innovation
  • Collaborate with cross-functional teams for swift and robust execution

Requirements:

  • Minimum 2-4 years of experience in ops-related/consulting/strategy roles
  • Leadership experience with the ability to influence and lead teams and projects
  • Someone who understands great outcomes are achieved through a combination of intelligence and hard work

What You Can Expect:

  • A supportive work environment with opportunities for growth and ownership
  • Close collaboration with experienced leaders in operational excellence and consumer obsession
  • Autonomy and freedom to propose and change processes. We believe it's day one, and there's room for improvement and change
  • Growth opportunities within our internal mobility program

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