
Key Performance Manager
2 weeks ago
Assistant Quality Manager
Key Responsibilities:- Manage overall effectiveness of IT helpdesk through ticket audits and quality interventions.
- Implement industry leading best practices and reporting using Service Now and CISM.
- Diagnose and implement improvement opportunities to solve chronic business challenges focusing on process efficiency.
- Collaborate with Work Force Management (WFM) team to drive optimization initiatives.
- 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations.
- Strong understanding of ITIL methodology and certification as Six Sigma Green/Black Belt.
Are you a quality expert looking to drive excellence in operations? We are seeking an experienced Assistant Quality Manager to ensure the effectiveness of our IT helpdesk through quality interventions.
This role involves leveraging industry leading tools and platforms to drive enhanced user experience and efficiency of the Quality Team. If you have a passion for driving quality excellence and improving customer experience, we encourage you to apply.
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