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Customer Relationship Professional
2 weeks ago
We are seeking a skilled customer relationship professional to join our team. You will ensure that our clients receive exceptional customer service by promptly addressing their inquiries and resolving any issues.
If you are an expert in handling client interactions, adept at collaborating with other departments to enhance customer experience and have a passion for delivering outstanding results, you are the ideal candidate for this role.
We offer a comprehensive compensation package, competitive benefits, and opportunities for career advancement within the organization. Our commitment to fostering diversity and inclusivity means we welcome candidates from all backgrounds to apply.
Your key responsibilities:
- Establish and maintain strong relationships with existing clients.
- Provide timely, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyse customer data to identify trends and insights; and leverage this information to enhance customer relationship management strategies.
Your tasks:
- Manage customer interactions, inquiries, and complaints across various channels, including email, phone, and social media.
- Support successful customer retention initiatives, such as customized marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimized.
Requirements:
- A bachelor's degree in a relevant field, such as business administration, communication, or customer relationship management.
- 1+ years of experience in a customer-facing role.
- Successful record of developing and implementing customer relations strategies.
- Strong problem-solving abilities with time management skills.
- Fluency in English, Hindi, and at least one regional language.
- Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development.
- A customer-centric attitude to handle challenging client situations.
Preferred qualifications:
- Prior experience managing a team of customer service representatives.
- Soft skills such as patience, adaptability, and empathy.
