Customer Service Ambassador

2 weeks ago

Mohali, Punjab, India beBeeCustomerRelations Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Relations Specialist

","

Job Summary:

We are seeking a professional with excellent customer relations skills to fill this key role.

Key Responsibilities:

  • Develop and maintain positive relationships with existing clients.
  • Provide timely, effective responses to customer inquiries.
  • Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
  • Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
  • Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.

Additional Tasks:

  • Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
  • Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
  • Monitor customer feedback regularly and identify areas of improvement in our products and services.
  • Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Requirements:

  • A bachelor's degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
  • 1+ years of experience in a customer-facing role.
  • Successful record of developing and implementing customer relations strategies.
  • Strong problem-solving abilities with time management skills.
  • Fluency in English, Hindi and at least one regional language.
  • Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company's strategies and initiatives.
  • A customer-centric attitude to handle challenging client situations.

Preferred Skills:

  • Prior experience managing a team of customer service representatives.
  • Soft skills such as patience, adaptability, and empathy.

  • Customer Service Ambassador

    2 weeks ago

    Mohali, Punjab, India beBeeCustomerService Full time ₹ 25,00,000 - ₹ 55,00,000

    Unlock your potential as a Customer Service Ambassador.Job Summary:As a valued member of our customer care team, you will provide exceptional service to clients via various communication channels. Your key responsibilities will include responding to inquiries and resolving issues in a timely and professional manner, providing product information and...

  • Customer Service Coordinator

    9 hours ago

    Mohali, Punjab, India beBeeCustomerService Full time ₹ 15,000 - ₹ 20,000

    Customer Service Coordinator Job OverviewWe are seeking a skilled Customer Service Coordinator to manage front office operations with efficiency and professionalism.The ideal candidate will possess excellent communication skills, be well-versed in computer applications, and have a pleasant personality.Main Responsibilities:Coordinate customer service...

  • Us Customer Service

    4 weeks ago

    Mohali, Punjab, India Woodsforce Solutions Full time

    Interview Mode - Face to Face Only Walk-in Title - US UK Customer Service Immediate Location - Chandigarh IT ParkShift - 5 5 days working Rotational 9 hours shift Cab FacilitySalary - Up to max 30-35K CTC 4-5K Incentives 1 year of experience in a similar role preferred Dealing with Truck drivers for the bills and documents and tracking the shipment ...

  • Customer Service Representative

    1 day ago

    Mohali, Punjab, India beBeeRepresentative Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team.

  • Customer Service Representative

    1 day ago

    Mohali, Punjab, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

    Job DescriptionWe're seeking a talented professional to join our team as a Customer Care Specialist.This role involves providing exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;The ideal candidate will have excellent communication skills, be able to navigate...

  • Customer Service Representative

    2 weeks ago

    Mohali, Punjab, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Service Representative Job DescriptionKey Responsibilities:Deliver top-notch customer experiences by possessing in-depth knowledge of our product offerings.Stay current with market trends to better serve customers and maintain a competitive edge.Meet and exceed sales targets through effective communication and relationship-building skills.Identify...

  • Us Customer Service

    3 weeks ago

    Mohali, Punjab, India Woodsforce Solutions Full time

    Interview Mode - Face to Face Only Walk-in Title - US Customer ServiceLocation - Chandigarh IT ParkShift - 5 5 days working Rotational 9 hours shift Cab FacilitySalary - Up to max 35K CTC Night Allowance 4-5k Incentives 1 year of experience in a similar role preferred Dealing with Truck drivers for the bills and documents and tracking the shipment ...

  • Customer Service Representative

    1 day ago

    Mohali, Punjab, India beBeeCommunication Full time ₹ 5,00,000 - ₹ 10,00,000

    Job TitleAre you a motivated and detail-oriented individual with excellent communication skills?This role involves providing world-class service to clients in an accurate, efficient, and respectful manner.As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and ensuring high levels of customer...

  • Customer Service Representative

    2 weeks ago

    Mohali, Punjab, India TechYP Wellwise Pvt. Ltd. Full time

    ob Details Position Inbound Doctor s Appointment ProcessExperience Required 1 years Freshers with relevant healthcare knowledge are also encouraged to apply Location Mohali Work from Office Notice Period Immediate Joiners PreferredRequirements Educational Background Graduate in BSc MSc B Pharma M Pharma or a related field with a strong...

  • Customer Service Quality Assurance Specialist

    1 day ago

    Mohali, Punjab, India beBeeQuality Full time

    Customer Service Quality Assurance SpecialistThe main responsibility of this role is to ensure exceptional customer interactions by adhering to established quality guidelines and standards.Job Description:This position demands a high level of attention to detail, adherence to strict service standards, and the ability to provide constructive feedback that...