Customer Service Representative

2 weeks ago

Mohali, Punjab, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Service Representative Job Description

Key Responsibilities:

  • Deliver top-notch customer experiences by possessing in-depth knowledge of our product offerings.
  • Stay current with market trends to better serve customers and maintain a competitive edge.
  • Meet and exceed sales targets through effective communication and relationship-building skills.
  • Identify customer needs and provide solutions through our products, resulting in increased sales and customer satisfaction.
  • Build and maintain positive relationships with future prospects, fostering a loyal customer base.
  • Conduct regular meetings to clarify progress and performance expectations, ensuring seamless communication.
  • Perform each function with respect and professionalism, regardless of external factors.
  • Maintain accurate records of every customer interaction and sales activities.

Requirements:

  • Hold a degree or equivalent qualification.
  • Possess prior experience working as a telecaller or in a similar role.
  • Have completed a sales-related training program.
  • Be knowledgeable with computers and have exposure to cultural norms and diverse viewpoints.
  • Demonstrate excellent interpersonal, research, and record-keeping skills.
  • Showcase the ability to adapt communication style on unusual events.
  • Be capable of receiving critics without internalizing them.

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