IT Asset and Configuration Management Professional

1 day ago

Rajahmundry, Andhra Pradesh, India beBeeCMDB Full time ₹ 12,00,000 - ₹ 16,00,000

We are seeking a seasoned Configuration Management Specialist to oversee and enhance our client's asset lifecycle and configuration management practices globally. This role involves driving end-to-end delivery, process optimization, CMDB governance, and collaborating with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.

The successful candidate will be responsible for:

  • Managing the entire delivery of Configuration Management engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.
  • Configuring robust Identification and Reconciliation rules to guarantee reliable CMDB data integrity.
  • Monitoring CMDB health and proactively resolving data conflicts between authoritative sources.
  • Defining and maintaining standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
  • Developing and maintaining process documentation, policies, and compliance frameworks for Configuration Management.
  • Creating and enhancing application maps using ServiceNow Service Mapping.
  • Configuring MID Servers for integrations and data synchronization.
  • Customizing ServiceNow environments including scripting, automation, and module configuration.
  • Designing and managing reports and dashboards to support decision-making and transparency.
  • Identifying and implementing opportunities for continuous service improvement.

To be successful in this role, you will need:

  • At least 3 years of experience in Configuration Management.
  • Strong expertise in ServiceNow Configuration Management modules.
  • Proven ability to drive operational excellence in IT asset and configuration management.
  • Deep understanding of CMDB architecture, CI types, and dependency mapping.
  • Experience handling large-scale data integration and reconciliation tasks.
  • Excellent documentation and process design skills.
  • Strong communication and stakeholder management abilities across global teams.

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