Senior Role Operational Excellence Specialist

11 hours ago

Gandhinagar, Gujarat, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Operational Excellence is crucial for our bank’s performance. As a Senior Customer Success professional, you will be responsible for driving Operational Excellence and performance improvement through root cause analysis (RCA) and targeted interventions. You will monitor and address day-to-day operational issues between internal teams and banks, act as the Single Point of Contact (SPOC) for banks for operational queries and escalations, and provide both online and offline support to banks for operational issues.

The role requires strong technical and analytical skills, expertise in settlement, reconciliation, and dispute management, and an in-depth understanding of payment products. You will also need to conduct advanced data analysis to identify operational bottlenecks and performance gaps, prepare Excel dashboards and PowerPoint presentations for leadership and bank reviews, and utilize SQL skills for data extraction and analysis.

You will work closely with internal teams and banks to ensure smooth operations process, compliance, and continuous performance improvement for ATM, POS & Ecom, domestic & International transactions & dispute Management processes. You will also create a knowledge-sharing environment within the team to enhance technical, analytical, and project management skills, organize and facilitate staff and bank training programs, and drive automation of processes leveraging Robotic Process Automation (RPA) and Artificial Intelligence/Machine Learning (AI/ML).

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