Customer Support Specialist

2 weeks ago


Bengaluru, Karnataka, India NetApp Full time

Job Overview

We're seeking a highly skilled Customer Support Specialist to join our team at NetApp Inc. in Bangalore, Karnataka, IN. As a key member of our technical support team, you'll be responsible for providing top-notch assistance to our customers, resolving complex technical issues, and collaborating with cross-functional teams to deliver exceptional support experiences.

Salary Range

The estimated annual salary for this role is ₹1,200,000 - ₹1,800,000, commensurate with experience.

Job Description

Providing Exceptional Customer Support

As a Customer Support Specialist, you'll be the primary point of contact for our customers, providing timely and accurate solutions to their technical problems. You'll work closely with customers to diagnose and troubleshoot software and hardware issues related to NetApp Storage, ensuring their systems are up and running smoothly.

Technical Skills and Expertise

To be successful in this role, you'll need to possess strong technical problem-solving skills, with a focus on troubleshooting and resolving complex technical issues. You'll have excellent knowledge of operating systems, including Windows servers, UNIX, Linux, and RHEL, as well as strong troubleshooting experience with File sharing protocols, Ethernet, TCP/IP networking protocols, DNS, LDAP, NIS, DC, AD, and Kerberos.

Education and Experience

A B.E or B.Tech graduate in Computer Science, E & C, I.T, or E&E from a reputable college, along with 5-8 years of related experience, is required for this role. If you have experience in administration and troubleshooting of NetApp 7 Mode and C Mode, or exposure to working with VSCAN, Fpolicy, perfstat, wireshark, netmon, and ASUP logs, that's a plus

Job Segment

This role falls under the Technical Support Engineer category, with a focus on providing exceptional customer support and resolving complex technical issues related to NetApp Storage solutions.



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