Regional Service Delivery Specialist

8 hours ago

Gulbarga, Karnataka, India beBeeDemand Full time ₹ 18,60,000 - ₹ 23,40,000

Job Title: Regional Demand Operations Manager

We are seeking an experienced professional to bridge local vendors, stakeholders, and central IT—driving standardized service delivery, compliance, and operational excellence. This role serves as the first layer of demand operations outside our core region, ensuring alignment of regional services with global corporate standards.

Key Responsibilities:
  • Act as a liaison between local business stakeholders/vendors and central IT.
  • Ensure local services (internet, telecom, printers, etc.) are standardized under corporate control.
  • Oversee procurement processes, ensuring accurate creation and processing of purchase requests/orders.
  • Coordinate with finance teams to validate, approve, and process invoices on time.
  • Ensure compliance with local/regional regulations, including contract and legal requirements.
  • Align regional services with global standards and processes.
  • Provide troubleshooting and coordination support for non-standard applications and issues.
  • Act as the escalation point for stakeholders facing complex service challenges.
  • Support contract management and monitor vendor performance.
  • Maintain documentation, reporting, and compliance records for regional services.
Requirements:
  • 15+ years of experience in IT service management, vendor management, or demand operations.
  • Strong knowledge of procurement processes (PR/PO lifecycle, invoice management, vendor payments).
  • Hands-on experience managing IT services (telecom, networking, printing, vendor contracts).
  • Good understanding of ITIL-based service management (incident, request, escalation handling).
  • Experience working with finance teams on budgets and invoice processes.
  • Familiarity with local compliance requirements for IT contracts and services.
  • Strong stakeholder management, troubleshooting, and coordination skills.
Priorities:
  • Exposure to ERP systems (SAP MM/FICO or equivalent) for procurement and finance workflows.
  • ITIL certification.
  • Experience in multinational or regional IT operations.

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