
Service Delivery Specialist
10 hours ago
Job Overview:
We are seeking a skilled Service Delivery Specialist to join our team. In this role, you will be responsible for providing exceptional service to our clients through timely issue resolution and effective communication.
- Manage IT issues via phone, email, chat, and web portal
- Track and resolve incidents using specialized tools
- Assign tasks to engineers and ensure timely closure
- Generate management reports including daily open calls, summary, CSAT reports, and MIS reports
Key Responsibilities:
- Logging and tracking of IT issues
- Incident resolution and task assignment
- Reporting and analytics
- Collaboration with engineering teams
Requirements:
- Minimum 2 years of experience in a similar role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong organizational and time management skills
Skills:
- Exceptional customer service skills
- Technical skills in IT support
- Problem-solving and analytical skills
- Effective communication and collaboration skills
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