Service Delivery Specialist

10 hours ago


Gulbarga, Karnataka, India beBeeServiceDelivery Full time ₹ 40,00,000 - ₹ 80,00,000

Job Overview:

We are seeking a skilled Service Delivery Specialist to join our team. In this role, you will be responsible for providing exceptional service to our clients through timely issue resolution and effective communication.

  • Manage IT issues via phone, email, chat, and web portal
  • Track and resolve incidents using specialized tools
  • Assign tasks to engineers and ensure timely closure
  • Generate management reports including daily open calls, summary, CSAT reports, and MIS reports

Key Responsibilities:

  • Logging and tracking of IT issues
  • Incident resolution and task assignment
  • Reporting and analytics
  • Collaboration with engineering teams

Requirements:

  • Minimum 2 years of experience in a similar role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong organizational and time management skills

Skills:

  • Exceptional customer service skills
  • Technical skills in IT support
  • Problem-solving and analytical skills
  • Effective communication and collaboration skills


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