Visionary Service Delivery Leader

2 days ago

Gulbarga, Karnataka, India beBeeServiceDelivery Full time ₹ 40,00,000 - ₹ 50,00,000
About Our Service Delivery Manager Role

We are seeking an exceptional Service Delivery Manager to spearhead our service delivery system from the ground up.

As a key member of our team, you will be responsible for designing, implementing, and managing the end-to-end service delivery framework. This includes establishing and standardizing processes, SLAs, and best practices for smooth service operations.

  • Key Responsibilities:
  • Create and manage the overall service delivery strategy to drive customer satisfaction and compliance.
  • Lead cross-functional teams (engineering, support, business analysts, and operations) to ensure seamless service execution.
  • Proactively identify risks, issues, and gaps in delivery, and implement corrective measures to improve performance.
  • Develop and track key performance indicators (KPIs) to measure service quality and efficiency.
Required Skills & Qualifications
  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management (ITSM) principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Prior experience with Freshservice or similar ITSM tools is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Certification in ITIL or related frameworks is preferred but not mandatory.
Why You'll Thrive in This Role
  • Build and own the service delivery function from the ground up.
  • Collaborate with a technically advanced, client-focused, and innovation-driven team.
  • Enjoy competitive compensation and growth opportunities in a fast-scaling environment.
  • Contribute to delivering impactful delivery programs that directly influence client success.

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