Technology Support Specialist

1 week ago

Vizag, Andhra Pradesh, India beBeeTechnical Full time ₹ 7,92,000 - ₹ 12,12,000

Empowering employees is at the heart of our approach.

We are a dynamic organization that thrives on innovation and progress, embracing cutting-edge technologies such as cloud, mobile, and artificial intelligence to drive growth.

In this role, you will provide remote technical support and application problem resolution assistance, utilizing your expertise to address issues related to our products.

You will diagnose, troubleshoot, repair, and debug complex application issues, ensuring seamless functionality and user satisfaction.

Your primary responsibilities include resolving technical problems for customers and partners worldwide, leveraging your analytical skills and problem-solving abilities to deliver effective solutions.

  • Documenting Issues: Carefully document and verify reported problems, employing all available tools and resources to identify and resolve issues efficiently.
  • Collaboration: Engage additional resources when necessary, fostering teamwork and open communication with customers, peers, and other teams.
  • Issue Management: Prioritize issues based on urgency and business impact, providing quick resolutions and documenting technical analysis and root cause wherever applicable.

This position requires hands-on experience in the following areas:

  • Networking
  • CentOs Linux
  • Windows OS

In addition, you must have hands-on experience in at least two of the following areas:

  • Contact Center Technologies (including Automated Dialers & Telephony)
  • Application Support
  • Telephony experience / SIP
  • XML scripting
  • Object Oriented Programming

Beyond these core skills, secondary abilities that would be beneficial to possess include:

  • VXML
  • CCML
  • RDBMS
  • Microsoft LUIS/CLU
  • API's
  • SMS
  • Demonstrated ability to learn complex software tools quickly
  • Strong customer service, problem solving, documentation, and teamwork skills
  • Contributes to team effort by accomplishing related results as needed
  • Having good logical reasoning, analytical skills, thrive to learn, and engage in additional responsibilities whenever needed
  • Strong customer communication skills (verbal and written), including passing an English proficiency test
  • Cloud technologies – AWS and/or Google knowledge will be an added advantage
  • Basic Knowledge of Salesforce Service Cloud (Salesforce Communities a PLUS)

To excel in this role, you should be able to work in a fast-paced environment, achieving key performance indicators (KPIs) on a regular basis. Additionally, flexibility to work outside of normal shift hours and during weekends is required.

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