Global Learning Management System Admin Specialist
2 weeks ago
As a Global Learning Management System Admin Specialist at General Mills, you will provide first point of contact inquiry resolution and consultation for our Learning and Development partners globally, as well as second-level support to our Representatives in the HR Service Center (HR Direct).
This role is responsible for delivering high-quality, personalized customer service and LMS System (Cornerstone "GoLearn") support, in a team-based environment.
Key accountabilities include supporting content adds, updates, assignments, and consultation for how content should be structured within GoLearn for the best learner experience.
Additionally, there is a strong focus on system governance and partnership with multiple teams.
Along with processing and ongoing audits, this role is heavily involved in validation processes and providing guidance and recommendations to the L&D teams, including how content should be updated to support the GoLearn governance standards.
Key Accountabilities:
- GoLearn Services: Administration and Support
- Serve as Subject Matter Expert (SME) related to day-to-day LMS administration.
- Receives and processes in-bound global requests from L&D teams to execute accurate administration transactions including, but not limited to:
- Learning Object Upload
- Availability
- Assignments
- Assessments
- Work closely with team members to provide day-to-day support to functional areas, employees, L&D partners, and HR Direct Representatives.
- Manage workload and communication through a case management system (ServiceNow).
- Global Audits – Understands content of existing audits and recommends new audits needed to maximize data integrity.
- Maintain and update related process documentations.
- Identify and share best practices across requestors and vendors.
- Reviews team processes and suggests and implements process improvements as needed.
- Identify and leverage HMM opportunities.
- Perform activities with metrics focus.
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