Global Talent Acquisition Specialist

2 weeks ago


Mumbai, Maharashtra, India V5 Global Services Private Limited. Full time

Job Title: Global Talent Acquisition Specialist

Talent Acquisition Opportunity with V5 Global Services Private Limited

We are seeking a skilled Global Talent Acquisition Specialist to join our Talent Acquisition team at V5 Global Services Private Limited. As a Global Talent Acquisition Specialist, you will play a key role in helping candidates complete their application, performing screening of candidates, scheduling/rescheduling their first day, and sharing first-day details with new employees.

Responsibilities:

Schedule and reschedule the first day of work for employees and share necessary information.

Review application forms and ensure all details are filled appropriately.

Handle inbound calls and resolve candidates' queries.

Respond to queries over email/text.

Resolve queries on a ticketing platform and maintain a quality score of 90% and above.

Escalate issues and seek advice when faced with complex issues.

Ensure process controls are in place and maintain, validate, and update process documentations as applicable to ensure compliance with documentation requirements.

Propose process improvement ideas to reduce time, improve accuracy, and enhance controls.

Participate in team building activities and ensure the security and confidentiality of client data.

Requirements:

Bachelor's or graduate degree in any stream.

Proven work experience in an international contact center environment, preferably in the USA.

Excellent communication skills (verbal and written).

Ability to handle sensitive and confidential information.

Agile and flexible with work schedules.

Experience working and navigating multiple systems/tools.

Logical and analytical thought process.

Willingness to work in any US shift (EST/CST/MST/PST) and rotational shifts as required.

Pay Rate:

Freshers: ₹25,000 per month.

0-2 years of relevant experience: ₹32,000 per month.

3-5 years of relevant experience: ₹40,000 per month.

Duration: 6 months (minimum).

Location: Bangalore (Adugodi, Mahadheva Pura) or Mumbai (Airoli).



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