Desktop Support Specialist

1 day ago

Jodhpur, Rajasthan, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,00,000

Job Title: Desktop Support Specialist

We are seeking a highly skilled IT professional to fill this key role.

  • Main Responsibilities: Install, configure, and maintain Windows and macOS operating systems. Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
  • Software Management: Install, update, and patch software applications and security tools. Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
  • System Provisioning: Support system provisioning via Microsoft Intune and Windows Autopilot.
  • Network Support: Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems. Perform basic configuration and support of network devices such as routers, switches, and firewalls.
  • User Account Management: Manage user accounts, groups, and permissions using Active Directory.
  • IT Operations: Assist with system upgrades, data migrations, and routine backups. Monitor and maintain network performance at the location.
  • Customer Service: Respond to IT support tickets, ensuring timely and effective resolution. Document technical issues, solutions, and IT processes accurately.
  • Compliance: Ensure compliance with IT security policies and industry best practices. Manage IT assets and maintain inventory for your designated location.

Key Qualifications:

  • Troubleshooting Skills: Strong troubleshooting and problem-solving abilities.
  • Technical Knowledge: Basic understanding of Firewalls and Layer 2 Switches.
  • ITSM Tools: Familiarity with ITSM tools for ticket management.
  • Self-Management: Ability to work independently and prioritize tasks.

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