Desktop Support Specialist

3 days ago

Jodhpur, Rajasthan, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Role

We are seeking a highly skilled Desktop Support Specialist to join our team.

In this role, you will play a vital part in maintaining the functionality and reliability of an organization's IT environment.

  • Administer Microsoft Intune for endpoint management and provide support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.
  • Manage incident and service request management process to ensure timely resolution of user issues and requests.
  • Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.

You will also be responsible for handling grant application/drive/folder access requests, administering user accounts in Active Directory, and facilitating consultant onboarding/offboarding processes.

The ideal candidate will have a strong knowledge of Microsoft Windows operating systems and Office applications, as well as experience in desktop support or a similar role.

Key Responsibilities:
  • Endpoint Management: Administer Microsoft Intune for endpoint management and provide support for Azure Virtual Desktop (AVD) infrastructure.
  • Incident and Service Request Management: Manage incident and service request management process to ensure timely resolution of user issues and requests.
  • Nexthink: Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • User Account Management: Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Consultant Onboarding/Offboarding: Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or related field (preferred).
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
Desirable Skills:
  • MS-900: Microsoft 365 Fundamentals
  • MS-700: Managing Microsoft Teams
  • AZ-900: Microsoft Azure Fundamentals
  • Nexthink Fundamentals

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