IT Support Specialist

2 days ago

Jodhpur, Rajasthan, India beBeeTechnical Full time ₹ 7,68,000 - ₹ 10,24,000

Job Overview:

As a Technical Analyst, you will play a crucial role in our End User Services team. Your primary responsibility will be to provide top-notch technical support for hardware, software, and corporate mobile devices.

You will troubleshoot technical issues, manage IT assets, deploy hardware, and ensure that users have the tools and support they need to stay productive.

Key Responsibilities:

  • Deliver exceptional technical support for desktops, laptops, mobile devices, and other IT equipment
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments
  • Utilize ServiceNow for incident management, asset tracking, and user request handling
  • Conduct remote troubleshooting and guide users through resolutions
  • Participate in hardware deployment and decommissioning, including managing loaner devices
  • Maintain accurate asset records and support compliance processes
  • Support end users with BYOD and personal devices in line with company policies
  • Host product demos, provide training, and promote technology adoption
  • Evaluate and escalate unresolved issues while maintaining SLA compliance
  • Contribute to knowledge articles and ensure documentation is up-to-date

Requirements:

  • 1-3 years of experience in Desktop/Help Desk Support for domestic and international users
  • Any graduate with 15 years of formal education
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting
  • Strong working knowledge of ServiceNow or similar ITSM tools
  • Experience with Citrix environments, Office 365, and mobile device configuration
  • Solid problem-solving skills and a proactive mindset
  • Ability to work in shifts as per business needs
  • Excellent communication, empathy, and customer service skills
  • Organizational discipline for asset and vendor management

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A competitive compensation package
  • A comprehensive benefits program

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