Customer Solutions Advocate

3 weeks ago


Bengaluru, Karnataka, India Arva Health Full time

At Arva Health, we are seeking a talented Customer Solutions Advocate to join our team. As a key member of our business development pipeline, you will be responsible for identifying, qualifying, and engaging with new customers.

Key Responsibilities:

  • Build out Arva Health's top-of-funnel business development pipeline by identifying and qualifying new customers.
  • Collaborate directly with the Operations team to develop strategies, experiment, and iterate to drive high-conversion leads.
  • Work closely with the Marketing Team to create and optimize clear communication of value propositions.
  • Nurture and resolve outbound campaigns to cross-functional stakeholders, tracking customer journeys and providing personalized support.
  • Learn, iterate, and innovate, building, testing, and measuring different outbound strategies.
  • Own the entire inbound lead channel and develop an efficient qualification process.
  • Be resourceful and send personalized and creative outbound campaigns to prospects, understanding qualified leads.

Requirements:

  • Excellent communication skills in multiple languages.
  • Strong empathy and ability to understand and address customer needs and concerns.
  • Proven experience in customer relationship management, preferably in healthcare or related industries.
  • Exceptional organizational skills and attention to detail for documenting customer interactions.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, as well as a benefits package that includes health insurance, retirement savings, and paid time off. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application.


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