Technical Security Advocate
7 days ago
Job Description:
We are looking for a skilled Technical Security Advocate to join our team at Winning Edge. As a key member of our security operations team, you will be responsible for providing technical support to our customers experiencing issues with enterprise security tools.
About the Role:
This is an exciting opportunity for a motivated and detail-oriented individual to work closely with our customers to troubleshoot and resolve their problems, ensuring a high level of customer satisfaction.
Key Responsibilities:
- Responding to support cases from customers regarding security tool-related issues
- Providing timely and effective troubleshooting assistance to resolve customer problems
- Documenting support cases and solutions for future reference and knowledge sharing
- Communicating with customers in a professional and courteous manner, keeping them updated on the status of their cases
- Collaborating with cross-functional teams, including senior engineers and product managers, to escalate and resolve complex issues
- Contributing to the development of knowledge base articles and other support resources
- Maintaining up-to-date knowledge of industry trends and best practices in security operations
Requirements:
- Bachelor's degree in computer science, Information Technology, Information Security, or related field (or equivalent experience)
- Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF
- Knowledge on Cloud Security
- Experience working in a technical support or helpdesk role is preferred
- Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc.
- Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.)
- Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus
- Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required
- Ability to prioritize and manage multiple tasks simultaneously
- Strong problem-solving skills and a methodical approach to troubleshooting
- Adaptability and willingness to learn new technologies and processes
- Commitment to providing exceptional customer service and support
Benefits:
Winning Edge offers a competitive salary of $100,000 - $130,000 per year, depending on experience.
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