Enterprise Technical Support Specialist
2 weeks ago
**Job Overview**
We are seeking an experienced Cyber Security Expert to join our team at Opentext Technologies India Pvt. Ltd. This is a fantastic opportunity for a talented individual to leverage their technical expertise and passion for security to drive exceptional customer experiences.
About the Role
This Senior Technical Support Specialist position will play a crucial role in assisting customers with complex technical support inquiries, reproducing, troubleshooting, and resolving customer issues related to OpenText products. As a key member of our Cyber Security support team, you will be responsible for:
- Providing top-notch technical support on OpenText products
- Assisting customers in mitigating risks, maintaining trust, managing disruptions, and fortifying resilience against present and future cyber threats
- Identifying defects and escalating to OpenText Product Engineering, and testing software patches for customers
- Collaborating with various stakeholders to act as a trusted customer advocate
- Promoting Knowledge Centered Services by creating/editing content as necessary based on findings within your support interactions
What We Offer
In this exciting role, you can expect:
- An estimated salary of ₹ 15 lakhs per annum, depending on experience and qualifications
- A comprehensive benefits package, including medical insurance, retirement plan, and paid time off
- The opportunity to work with a global leader in Enterprise Information Management
- A collaborative and dynamic work environment that fosters continuous learning and growth
Requirements
To succeed in this role, you should possess:
- At least 8 years' experience in a technical support environment
- Hands-on experience troubleshooting Windows/Linux Operating Systems
- Strong troubleshooting skills, diagnostic analysis using traces, dumps, and other tools, and hypothesis formulation and testing
- Database knowledge - SQL, PostgreSQL, Oracle, MS SQL, MongoDB
- Familiarity with C/C++, Java, JavaScript, Python, PHP
Preferred Qualifications
We encourage candidates with the following qualifications to apply:
- Experience working with Cloud technologies - AWS, Azure
- Familiarity with containerization tools like Docker or Kubernetes
- Possessing security certifications (CISSP, Security+, CEH, etc.) and Linux certifications (Linux+, RHCE, SCE, SCA, etc.)
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