Enterprise Wi-Fi Support Specialist

1 week ago


Bengaluru, Karnataka, India Cambium Networks Full time

At Cambium Networks, we're seeking a highly skilled Enterprise Wi-Fi Support Specialist to join our team. This role is ideal for an experienced professional with a strong background in wireless networking technologies and excellent customer service skills.

About the Role

This position is focused on ensuring that our enterprise-level customers have a positive experience with their Wi-Fi networking services. As an Enterprise Wi-Fi Support Specialist, you will work closely with customers to address technical issues, identify areas for improvement, and provide guidance and support as needed.

Key Responsibilities

Your key responsibilities will include:

  • Designing and configuring Enterprise Wi-Fi networks that meet customer business requirements and align with industry best practices.
  • Troubleshooting network issues and identifying problems with the Wi-Fi network infrastructure, including signal interference, device connectivity, and network performance.
  • Configuring and managing wireless security features such as authentication, encryption, and access control.
  • Using network monitoring tools and protocols such as Wireshark and packet crafting to diagnose and resolve issues.
  • Providing excellent communication and customer service skills, both verbal and written, to explain technical issues and solutions to non-technical customers.
Requirements

To be successful in this role, you will need:

  • A minimum of 2 to 8 years of experience in Enterprise Wi-Fi and wireless technologies.
  • Knowledge of L2 and L3 protocol and security, tunnelling and network service protocols, and Quality of Service (QoS) networking.
  • Prior experience as a Solution Architect or Network Design Engineer or Customer Success Engineer is preferred.
  • A bachelor's degree in computer science or a related field.
  • Relevant industry certifications, such as CCNP (routing and switching) and CWNE (CWNA + CWAP + CWSP), are preferred.
Compensation

The estimated annual salary for this position is $120,000 - $180,000, depending on experience and qualifications.



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