Cyber Security Technical Support Specialist

2 days ago

Bengaluru, Karnataka, India ColorTokens Inc. Full time
About ColorTokens

We specialize in delivering cutting-edge security solutions that safeguard our clients' assets and critical systems from cyber threats. Our flagship product, Xshield Enterprise Microsegmentation platform, empowers organizations to prevent initial compromises from escalating into damaging crises. By emphasizing proactive security measures, we ensure comprehensive protection for critical workloads and data, enabling our clients to stay 'breach ready.'

With a diverse clientele spanning some of the world's largest organizations, including prominent cancer research centers, cities, and national defense departments, we serve industries handling sensitive information and subject to stringent regulatory requirements.

Our cloud-delivered platform streamlines onboarding efforts and reduces maintenance costs for our clients. Providing pervasive protection, our platform covers data center servers, legacy systems, cloud workloads, containers, and operational technology (OT) and Internet of Things (IoT) devices.

The company's recognition as a Strong Performer in the Forrester New WaveTM: Microsegmentation report solidifies our reputation as a trusted provider of microsegmentation solutions for organizations seeking to enhance their security posture.

Our Culture

We foster an environment that values customer focus, innovation, collaboration, mutual respect, and informed decision-making. We believe in alignment and empowerment so our team members can own and drive initiatives autonomously.

Self-starters and high-motivated individuals will enjoy the rewarding experience of solving complex challenges that protect some of world's impactful organizations – be it a children's hospital, or a city, or the defense department of an entire country.

Job Title: Cyber Security Technical Support Specialist

Business Unit: ColorTokens TAC

Location: Bangalore

Position Overview:

As a Cyber Security Technical Support Specialist within our TAC, you will be instrumental in providing Level 3 and Product Escalation support for our Xshield series products. This role involves direct engagement with customers and partners, troubleshooting complex hardware and software issues, and serving as an escalation point for internal TAC groups. You will be a key advocate for our customers, ensuring timely resolution of issues and maintaining a high level of satisfaction.

Key Responsibilities

  • Provide technical support for Xshield series products and a customer-centric approach with all ColorTokens partners.
  • Troubleshoot complicated hardware and software issues, replicating customer environments and network problems in the lab.
  • Manage critical customer escalations, facilitating communication between customers, escalation teams, and engineering.
  • Take ownership of problem resolution, including reproduction and escalation, as necessary.
  • Act as a customer advocate, understanding the impact of issues on business operations and driving timely resolution.
  • Continuously learn and stay updated on new technologies, contributing to process and tool improvements.

Requirements:

  • Bachelor's degree in computer science, Information Systems, or equivalent education/experience.
  • 5+ years of technical support experience, with a focus on networking technologies and network security.
  • Strong understanding of Internet Security and Networking Technologies (TCP/IP, HTTP, Load balancers, Proxies, Firewalls).
  • Experience with Linux/Unix operating systems and networking/browser developer tools.
  • Prior experience with Linux and other Unix operating systems.
  • Working knowledge with networking/browser developer tools such as wireshark, tcpdump. Openssl, burp, fiddler, postman and curl.
  • Familiarity with cloud provider ecosystems such as AWS, Azure, and GCP.
  • Proficiency in analyzing logs, network data, and incident artifacts.
  • Hands-on experience analyzing high volumes of logs, network data (e.g. Netflow, FPC), and other attack artifacts in support of incident investigations.
  • Advanced understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defense-in-depth and common security elements.
  • Advanced knowledge of TCP/IP, OSI model, and common security elements.

Desired Skills

  • Scripting experience with Perl, Python, or Shell.
  • Familiarity with additional security tools and technologies.

Key Attributes

  • Excellent customer management and communication skills (verbal and written).
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Strong problem-solving skills and attention to detail.
  • Proactive attitude towards learning and professional development.

Salary Estimate: ₹850,000 - ₹1,200,000 per annum

  • Cyber Security Technical Support Expert

    6 days ago

    Bengaluru, Karnataka, India OpenText Full time

    About the RoleAre you a tech-savvy individual with a passion for resolving customer issues? Do you enjoy learning new technologies and mentoring others? We're looking for a Senior Technical Support Specialist to join our Cyber Security support team at OpenText.

  • Cyber Security Expert with Technical Support Experience

    2 days ago

    Bengaluru, Karnataka, India OpenText Full time

    Cyber Security SpecialistOpenText seeks a Cyber Security Specialist to assist customers in mitigating risks, maintaining trust, managing disruptions, and fortifying resilience against present and future cyber threats. This role is part of the Cyber Security support team, responsible for providing exceptional technical support on OpenText products.About the...

  • Enterprise Technical Support Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Opentext Technologies India Pvt. Ltd Full time

    **Job Overview**We are seeking an experienced Cyber Security Expert to join our team at Opentext Technologies India Pvt. Ltd. This is a fantastic opportunity for a talented individual to leverage their technical expertise and passion for security to drive exceptional customer experiences.About the RoleThis Senior Technical Support Specialist position will...

  • Cyber Security Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Burgeon IT Services Full time

    About Burgeon IT ServicesWe are a leading IT company that provides innovative solutions to our clients. We are currently seeking a skilled Cyber Security Specialist to join our team.Estimated Salary Range:$120,000 - $180,000 per yearJob DescriptionWe are looking for a highly motivated and experienced Cyber Security Specialist to support our organization's...

  • Technical Support Expert

    1 week ago

    Bengaluru, Karnataka, India OpenText Full time

    Are you passionate about delivering exceptional technical support and making a real impact in the world of cyber security? We are seeking a skilled Technical Support Expert to join our team at OpenText.About OpenTextWith over three decades of experience, OpenText has established itself as a leading provider of innovative online solutions. Our mission is to...

  • Cyber Security Specialist Lead

    4 weeks ago

    Bengaluru, Karnataka, India Microland Full time

    About the RoleWe are seeking a highly skilled Cyber Security Specialist Lead to join our team at Microland. As a key member of our security team, you will be responsible for leading the technical deployment and troubleshooting of our endpoint protection solutions, including Symantec and TrendMicro EDR.

  • Cyber Security Specialist Vodafone Bangalore Lead

    4 weeks ago

    Bengaluru, Karnataka, India Vodafone Full time

    About the RoleThis is a leadership position in Cyber Security at Vodafone, where you will be responsible for providing expert-level guidance and support to ensure the security of our technology infrastructure.Job DescriptionCompany Overview: As a Cyber Security Specialist, you will be part of a team that is dedicated to protecting Vodafone's networks and...

  • Cyber Security Automation Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Genpact Full time

    Genpact is a global leader in digital transformation and process improvement. We are seeking a highly skilled Cyber Security Automation Specialist to join our team.The estimated annual salary for this role is between $80,000 - $120,000 depending on experience and qualifications.About the RoleThis is an exciting opportunity to work with a talented team of...

  • Chief Technical Support Specialist

    4 days ago

    Bengaluru, Karnataka, India OpenText Full time

    Job SummaryWe are seeking a Chief Technical Support Specialist to join our Cyber Security support team. As a key member of the team, you will be responsible for providing exceptional technical support on OpenText products.

  • Cyber Security Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Welcome to the Cyber Security Specialist role at Tata Consultancy Services in Bengaluru! Overview:We are seeking a highly skilled Cyber Security Specialist to join our team. The ideal candidate will have 4-8 years of experience in cyber security and be familiar with industry-standard tools and technologies. Salary:The estimated salary for this role is...

  • Enterprise Cyber Security Expert

    2 weeks ago

    Bengaluru, Karnataka, India OpenText Full time

    OverviewAs a seasoned Enterprise Cyber Security Expert at OpenText, you will play a vital role in protecting our customers' digital assets and ensuring their trust. We are committed to providing innovative solutions that meet the evolving needs of our clients, and we need your expertise to help us achieve this goal.About the RoleWe are seeking a highly...

  • Cyber Security Risk Specialist

    3 weeks ago

    Bengaluru, Karnataka, India NETSACH GLOBAL Full time

    About the RoleWe are seeking a seasoned Cyber Security Risk Specialist to join our team at Netsach Global. The ideal candidate will have extensive experience in risk management, with a strong background in Cyber Risk Quantification.

  • Cyber Security Specialist

    1 month ago

    Bengaluru, Karnataka, India NETSACH GLOBAL Full time

    Job DescriptionWe are seeking an experienced Cyber Security Specialist to join our team at Netsach Global. This role will involve designing and implementing effective security controls to protect our web applications from various threats.The ideal candidate will have a strong background in information security, with experience in conducting security...

  • Cyber Security Specialist

    1 week ago

    Bengaluru, Karnataka, India Ssquad Full time

    Job Title: Cyber Security SpecialistAbout Ssquad:Ssquad is a technology-driven company that offers innovative solutions to its clients. We are currently seeking an experienced Cyber Security Specialist to join our team.Salary: $120,000 - $180,000 per yearJob Description:We are seeking an experienced Cyber Security Specialist with a strong background in...

  • Cyber Security Sales Specialist

    4 weeks ago

    Bengaluru, Karnataka, India HITACHI SYSTEMS INDIA PRIVATE LIMITED Full time

    Company OverviewHITACHI SYSTEMS INDIA PRIVATE LIMITED is a leading provider of information technology solutions. With a strong presence in the PSU/Govt/BFSI sector, we offer cutting-edge products and services that cater to the evolving needs of our clients.Estimated SalaryThe estimated salary for this role is ₹800,000 - ₹1,200,000 per annum, depending on...

  • Cyber Security Governance and Risk Specialist

    6 days ago

    Bengaluru, Karnataka, India Talent500 Full time

    About Talent500Talent500 is a leading provider of innovative solutions for businesses, governments, and individuals worldwide.Job OverviewWe are seeking an experienced Cyber Security Governance and Risk Specialist to join our team in Bangalore. As a key member of our Global Service Private Limited (GSP) team, you will be responsible for managing Cyber...

  • Cyber Security Specialist

    4 weeks ago

    Bengaluru, Karnataka, India NETSACH GLOBAL Full time

    Job SummaryWe are seeking a skilled Cyber Security Specialist to join our team in Saudi Arabia. The ideal candidate will have 2-4 years of experience in Vulnerability Assessment and Penetration Testing (VAPT).About Netsach GlobalNetsach Global is a leading Cyber Security company that provides innovative solutions to protect businesses from cyber...

  • Cyber Security Automation Specialist

    3 weeks ago

    Bengaluru, Karnataka, India DP World Australia Full time

    DP World Australia is seeking a highly skilled Cyber Security Automation Specialist to join our team in Australia. This role will be responsible for designing and implementing automation solutions to enhance the security posture of our organization.

  • Cyber Security Risk Manager

    3 days ago

    Bengaluru, Karnataka, India Elytra Security Private Limited Full time

    About UsElytra Security Private Limited is a pioneering cybersecurity solutions provider, dedicated to safeguarding organizations against evolving threats in the digital landscape. We specialize in implementing robust security frameworks and providing cutting-edge solutions to ensure business continuity and resilience.Job OverviewWe are seeking an...

  • Cyber Security Automation Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Genpact Full time

    Job OverviewWe are seeking a highly skilled Cyber Security Automation Specialist to join our team at Genpact. This role will involve developing and implementing automation solutions to enhance security monitoring and incident response capabilities.About the RoleThe ideal candidate will have experience in IR and a SOC environment, as well as automation and...