Desktop Systems Specialist
6 days ago
Provide technical support for Mac OS and Windows desktop environments across the organization.
Collaborate with IT teams to escalate and resolve complex issues, document support cases, solutions, and processes for knowledge sharing and compliance. Perform remote troubleshooting and offer clear, step-by-step technical instructions to end users.
">Required Skills and Qualifications">- Hardware and Software Troubleshooting: Resolve hardware and software issues in Mac OS systems efficiently.
- Desktop Support: Configure and maintain desktop systems, applications, and peripherals.
- Technical Expertise: Provide technical support for Mac OS and Windows desktop environments.
- Communication Skills: Offer clear, step-by-step technical instructions to end users.
Professional Growth: Collaborate with IT teams to escalate and resolve complex issues.
Continuous Learning: Document support cases, solutions, and processes for knowledge sharing and compliance.
">Others">Teamwork: Collaborate with IT teams to escalate and resolve complex issues.
Problem-Solving: Resolve hardware and software issues in Mac OS systems efficiently.
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