Tele Collection Specialist

2 weeks ago

Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

Job Overview

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  • Make outbound calls to remind customers about EMI due dates, ensuring timely payment adherence.
  • Explain the consequences of delayed payments and suggest suitable payment options to avoid penalties.
  • Coordinate with field collection teams for home visits if required, streamlining the collection process.
  • Update call outcomes and collection status in the system for seamless tracking.
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Key Responsibilities

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  • Minimum 12th pass; preference given to graduates.
  • At least six months of experience in collections or customer service.
  • Demonstrate clear verbal communication and persuasive skills to effectively manage customer interactions.
  • Basic computer literacy with a typing speed of 15+ words per minute.
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Requirements

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  • Proven ability to handle multiple tasks simultaneously while maintaining attention to detail.
  • Familiarity with basic computer applications and willingness to learn new software.
  • Able to work in a team environment and adapt to changing priorities.
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What We Offer

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  • A dynamic work environment that fosters growth and development.
  • The opportunity to make a meaningful impact on customer relationships and financial well-being.
  • Ongoing training and support to enhance job performance and satisfaction.

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