
Operations Management Specialist
19 hours ago
Drive Hospital Operations Excellence
">We are seeking a dynamic and experienced professional to drive day-to-day hospital operations as our Unit Operations Head.
">This critical role is integral to ensuring process excellence, maximizing productivity, and enhancing overall patient satisfaction and profitability.
">- Key Responsibilities:
- Drive overall hospital operations ensuring efficiency, productivity, and adherence to safety and quality standards.
- Design and implement process improvement plans to enhance patient inflow and service delivery.
- Collaborate with clinical and non-clinical departments to support seamless hospital operations.
- Lead cost optimization initiatives while maintaining the highest quality of care.
- Track and control receivables, reduce PDDs, and minimize disallowances.
- Drive customer service excellence and patient-centric initiatives to ensure high patient satisfaction.
- Monitor and improve key operational metrics such as LOS (Length of Stay), billing estimations, and service escalations.
- Ensure strict adherence to external and internal compliance, including NABH and audit guidelines.
- Build and develop effective second-line leaders through mentoring and structured training.
- Handle escalations from patients, corporate clients, or VIPs and ensure timely resolutions.
Requirements:
">- Education: BDS / BBA / B.Com + MBA in Hospital Administration or Master's in Hospital Administration
- Experience: 8+ years in hospital operations or healthcare management
- Key Skills & Competencies:
- Operational strategy, cost control, and resource management
- Strong communication and interpersonal skills
- Proficiency in quality, audit, and compliance standards (18C, NABH, etc.)
- Leadership, people management, and conflict resolution
- Strong analytical skills with a focus on revenue improvement
- Patient-first attitude and understanding of healthcare service delivery
- Ability to manage multiple stakeholders, including consultants, vendors, and patients
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