Operations Management Specialist

19 hours ago


Pune, Maharashtra, India beBeeHospitalOperations Full time ₹ 2,00,00,000 - ₹ 2,90,00,000

Drive Hospital Operations Excellence

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We are seeking a dynamic and experienced professional to drive day-to-day hospital operations as our Unit Operations Head.

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This critical role is integral to ensuring process excellence, maximizing productivity, and enhancing overall patient satisfaction and profitability.

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  • Key Responsibilities:
  • Drive overall hospital operations ensuring efficiency, productivity, and adherence to safety and quality standards.
  • Design and implement process improvement plans to enhance patient inflow and service delivery.
  • Collaborate with clinical and non-clinical departments to support seamless hospital operations.
  • Lead cost optimization initiatives while maintaining the highest quality of care.
  • Track and control receivables, reduce PDDs, and minimize disallowances.
  • Drive customer service excellence and patient-centric initiatives to ensure high patient satisfaction.
  • Monitor and improve key operational metrics such as LOS (Length of Stay), billing estimations, and service escalations.
  • Ensure strict adherence to external and internal compliance, including NABH and audit guidelines.
  • Build and develop effective second-line leaders through mentoring and structured training.
  • Handle escalations from patients, corporate clients, or VIPs and ensure timely resolutions.
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Requirements:

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  • Education: BDS / BBA / B.Com + MBA in Hospital Administration or Master's in Hospital Administration
  • Experience: 8+ years in hospital operations or healthcare management
  • Key Skills & Competencies:
  • Operational strategy, cost control, and resource management
  • Strong communication and interpersonal skills
  • Proficiency in quality, audit, and compliance standards (18C, NABH, etc.)
  • Leadership, people management, and conflict resolution
  • Strong analytical skills with a focus on revenue improvement
  • Patient-first attitude and understanding of healthcare service delivery
  • Ability to manage multiple stakeholders, including consultants, vendors, and patients
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