Customer Support Specialist

1 day ago


Mangalore, Karnataka, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 75,00,000
Customer Service Representative Job Description

We are seeking a passionate and skilled professional to fill this Customer Service Representative role.

The ideal candidate will possess excellent communication skills, be comfortable with rotational shifts, extended working hours, and weekly offs.

Main Responsibilities:

  • Respond to customer queries via inbound/outbound calls and emails within defined SLAs
  • Record interactions using client systems with proper classification
  • Refer knowledge bases and perform tasks as per defined processes
  • Follow up and closure of interactions to ensure customer satisfaction

Required Skills and Qualifications:

  • Excellent verbal and written communication skills
  • Bachelor's Degree is mandatory
  • Intermediate operating skills on computers
  • Intermediate MS Office skills
  • Fluent spoken and written English with effective business communication
  • Active listening and probing skills
  • Analytical skills

About the Role:

This is an exciting opportunity for a motivated individual to grow with our organization.

Key Characteristics:

  • Strong problem-solving and critical thinking skills
  • Ability to work in a fast-paced environment
  • Collaborative team player

What We Offer:

A competitive compensation package and opportunities for growth and development.



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