Global Customer Support Specialist

1 day ago


Mangalore, Karnataka, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 7,00,000
Job Title: Voice Process Associate">

We are seeking a skilled and experienced Voice Process Associate to join our team. This role involves handling inbound and outbound customer calls from US-based clients, resolving queries related to products, services, billing, or technical issues, and maintaining accurate records of customer interactions.

To succeed in this position, you will need to have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

The ideal candidate will have a strong track record of providing exceptional customer service, meeting performance metrics, and adhering to process workflows, scripts, and quality standards.

Key Responsibilities:
  • Handle inbound and outbound customer calls from US clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
Required Skills & Qualifications:
  • Graduate in any stream.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
Benefits:
  • Competitive salary and performance incentives.
  • Career advancement opportunities.
  • One-Year retention bonus.


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