Customer Experience Team Lead

3 weeks ago


Pune, Maharashtra, India Phi EDGE Talent Enhancers LLP Full time

At Phi EDGE Talent Enhancers LLP, we're seeking a highly skilled Customer Experience Manager to join our team. This is an exciting opportunity to work with cutting-edge HRIS technology and make a real impact on our clients' experiences.

 

About the Role

This position requires a strong understanding of HRIS platforms and the ability to effectively communicate complex technical information to clients. You will be responsible for conducting detailed onboarding workshops, guiding new clients through module setup, and addressing any issues or complaints that may arise.

 

Responsibilities
  • Conduct comprehensive onboarding workshops for new HRIS clients
  • Provide expert guidance on module-wise setup and configuration
  • Analyze and resolve customer issues and complaints related to HRIS software customization
  • Maintain accurate help desk/ticket records and generate reports
  • Develop engaging video content showcasing various HR modules
  • Foster collaboration with our tech team to introduce new features as requested by customers

 

Requirements

To succeed in this role, you'll need:

  • Bachelor's or Master's degree from a reputable institution
  • A minimum of 8-10 years of experience in a similar field
  • Exceptional communication and presentation skills
  • In-depth knowledge of various HRIS platforms and modules (e.g., Performance Management System, L&D, Task Management, Competency Model, Payroll, Leave & Attendance, Increments, Variable Pay)

 

Compensation

We offer a competitive salary range based on your experience and competence. Our goal is to attract top talent who share our passion for delivering exceptional customer experiences.



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