Director of IT Infrastructure Management

7 hours ago

Pune, Maharashtra, India beBeeINFRASTRUCTURE Full time ₹ 1,04,000 - ₹ 1,30,878

The Director of IT Operations will lead our global infrastructure and support operations from our India hub.

  • Shaping our infrastructure strategy, leading a talented international team, and partnering with stakeholders to deliver robust, secure, and cost-effective IT solutions.
Your Responsibilities
  • Lead high-performing teams of engineers and subject matter experts across infrastructure, network, systems, and storage.
  • Inspire, hire, mentor, and develop a diverse, world-class IT team.
  • Drive strategic IT infrastructure initiatives and ensure alignment with business objectives and evolving technologies.
  • Establish and track KPIs to measure team performance, system uptime, and customer satisfaction.
  • Oversee data centers, cloud environments, network infrastructure, storage, virtualization, backups, and disaster recovery.
  • Ensure high availability, performance, and security of all corporate IT systems.
  • Manage Active Directory, Microsoft 365, server management, and system patching (SCCM).
  • Implement and maintain secure configurations for hardware, software, and network services.
  • Define and enforce IT operational standards, documentation, runbooks, and SLAs.
  • Plan and coordinate maintenance windows, change controls, upgrades, and incident response.
  • Own asset lifecycle management, inventory controls, and procurement recommendations.
  • Manage on-call rotations and ensure 24/7 global support readiness.
  • Partner closely with internal application teams, Security, and Engineering to align infrastructure with evolving needs.
  • Lead vendor relationship management, contract renewals, and performance reviews.
  • Evaluate cloud provider services and ensure optimal utilization and cost efficiency.
  • Ensure adherence to IT policies, regulatory standards, and internal controls.
  • Support internal/external audits and compliance initiatives (e.g., ISO 27001, SOC2).
  • Own infrastructure-related evidence collection and documentation for certifications.

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