Customer Experience Associate

2 days ago

Gandhinagar, Gujarat, India beBeeFoodService Full time ₹ 50,00,000 - ₹ 85,00,000
Job Title: Food Service Operations Manager

This role involves overseeing frontline partner teams in food service operations, ensuring tasks related to production planning, engineering, and front-of-house services are coordinated effectively. Compliance with Health & Safety and Food Safety regulations is also crucial.

The successful candidate will facilitate efficient organization of the contract, aligning with contractual terms and conditions, and focus on enhancing customer experience through effective management and service delivery.

  • Promote a positive work culture and ensure timely delivery of high-quality service.
  • Prioritize client retention and demonstrate commitment to delivering quality service to clients and employees.
  • Collaborate within a team and exhibit initiative when working independently.
  • Develop excellent communication skills to engage with diverse stakeholders.
  • Adhere to legislation and follow rules and regulations outlined in the client handbook.
  • Show a team-player mentality and maintain personal appearance and hygiene standards.
  • Display self-motivation and adaptability under pressure.
  • Manage vendor rotations and plan operations for assigned clients.
Requirements:
  • Demonstrated experience in the food industry with a solid understanding of operations and customer service.
  • Proactive and self-motivated with strong work ethic and integrity.
  • Resilient under pressure capable of meeting deadlines and handling challenges.
  • Adaptable and team-oriented with willingness to take on diverse responsibilities.
  • Exceptional communication skills written and verbal to interact with stakeholders.
  • Strong interpersonal abilities fostering collaboration and teamwork.
  • Expertise in food service technology and people management ensuring smooth operations.
  • Results-driven with accountability focused on achieving business goals.
  • Proven leadership experience successfully managing teams in dynamic environments.
  • Knowledge of HSEQ standards with a Basic Food Hygiene certification.
  • Financial acumen and proficiency in relevant applications ensuring operational efficiency.
  • Agile and adaptable thriving in fast-paced and evolving work environments.
  • Minimum 3 years of industry experience with a Graduate/Diploma in Hotel Management.

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