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Senior ServiceNow ITSM Platform Architect

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Job Title: Technical Lead - ServiceNow ITSM

  • We are seeking a seasoned technical leader to oversee the design and implementation of our ServiceNow ITSM platform.
  • You will be responsible for architecting, configuring, and customizing core ITSM modules including Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.

  • The ideal candidate will have deep knowledge of ITIL processes (ITIL v4 aligned) and hands-on experience with Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.
  • Expertise in JavaScript, Glide APIs, Scoped Applications, Scripted APIs, and custom app development is required.
  • Experience working with ServiceNow Studio, Update Sets, Application Repository, and ATF (Automated Test Framework) is highly desired.