Senior ITSM Software Developer

3 days ago

Thiruvananthapuram, Kerala, India beBeeServiceNow Full time ₹ 15,00,000 - ₹ 30,00,000
Senior ITSM Software Developer

This role is perfect for an analytical thinker who enjoys complex data-centric problems and is passionate about leveraging ServiceNow to drive business results.

  • Design, develop, test, configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Capture requirements from business stakeholders & SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations, and delivery within agreed timelines.
  • Develop custom software/app solutions as required through scripting and software development.
  • Manage day-to-day tasks.
  • Provide value-based assessments and workshops to help maximize business results from ServiceNow software.

The ideal candidate should have at least 3-5 years of experience in ServiceNow ITSM, custom app development, configuring ServiceNow ITSM modules, Portal, front-end.

  • Hands-on developer experience in ITSM, scoped application design, workflow or flow designer, integration hub, B2B integrations.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications, data sources.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation – technical design, developer notes, user manual etc.
  • Manage data with tables, CMDB, import sets, and update sets.
  • Create workflow activities and approvals, incident form, service catalog/service requests, approval flows, service portal pages, widgets, UI macros – complex catalog development.
  • Expertise in configuring UI actions/UI policy/ACL/client scripts, business rules, inbound actions. Macros etc. CSS based UX/UI design & development using Angular based client-side & server-side scripts, JavaScript, AJAX, HTML, CSS, JSON web technologies.
  • Configure performance analytics, reporting, and dashboards.

About the Role
  • Job Description: As a senior ITSM software developer, you will be responsible for designing, developing, testing, configuring, and integrating modules from ServiceNow with a focus on all ITSM modules.
  • Key Responsibilities:
    • Requirement capture and workshop facilitation.
    • User story development and configuration.
    • Application code development and management.
    • Development documentation creation and maintenance.
  • Requirements:
    • At least 3-5 years of experience in ServiceNow ITSM, custom app development, configuring ServiceNow ITSM modules, Portal, front-end.
    • Hands-on developer experience in ITSM, scoped application design, workflow or flow designer, integration hub, B2B integrations.

Benefits

The ideal candidate will have the opportunity to work with a leading technology company and contribute to the development of innovative solutions using ServiceNow.

The successful candidate will receive a competitive salary and benefits package, including opportunities for professional growth and development.

The company offers a dynamic and supportive work environment, with a strong focus on teamwork and collaboration.

As a senior ITSM software developer, you will have the opportunity to work on challenging projects and contribute to the development of cutting-edge solutions.

You will have the chance to collaborate with experienced professionals and learn from their expertise.

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