E-commerce Risk Investigator
3 days ago
This is a challenging role that requires analytical skills, attention to detail and excellent judgment.
The ideal candidate will be responsible for investigating and eliminating online e-commerce risk, ensuring that Amazon remains a safe place for customers and sellers to transact.
Key Job Responsibilities:- Communicate effectively via live video call with third-party sellers who want to sell on Amazon in its various marketplaces.
- Review the seller's identity details over a live video call.
- Verify ownership of documents submitted by sellers.
- Assess legitimacy of documents by reviewing online copies.
- Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies.
- Serve as Amazon ambassador and offer live assistance to sellers during identity verification and help them complete the verification process.
- Provide exceptionally strong customer service skills via live video call.
- Maintain composure during the live video call as representative of the Amazon brand.
- Flexibility to be trained for additional business-related skills and/or work types.
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Consistently achieve/exceed weekly productivity and quality standards.
- Participate in ad-hoc projects/assignments as necessary.
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